Privacy Policy
Effective May 24, 2026 · Updated October 17, 2026
Diagnose AI collects only the information needed to provide, protect, and improve the app.
1. Information We Collect
- Account and Purchase Data: Email address, account identifier, product and transaction details, and purchase status. Payment-card details are handled by the app store and are not provided to us.
- Vehicle and Diagnostic Data: VIN and vehicle details, fault codes, available readings, mileage, symptoms, guided-check answers, scan history, and saved reports.
- AI and Support Content: Questions, chat history, vehicle context, and information you choose to send when requesting support.
- App Diagnostics: Limited pseudonymous usage events and redacted error information may be collected to improve reliability.
2. How We Use Your Data
- Operate your account, scans, saved reports, and purchases.
- Identify vehicles, check available recall data, and provide diagnostic and AI-assisted guidance.
- Provide support, maintain security, and improve app reliability.
3. AI and Service Providers
Relevant vehicle data, diagnostic information, and messages are sent to an AI service when you request AI features. We do not intentionally add your name, email address, or account ID, but anything you type may be included.
We share only the information needed with providers that support account access, cloud processing, AI features, vehicle and recall lookups, purchases, and app diagnostics. These providers must protect the information consistently with this policy. We do not sell personal information for advertising.
4. Data Security
We use reasonable technical and organizational safeguards to protect account-linked information. No online service can guarantee absolute security.
5. Retention and Your Choices
Account-linked data is kept while needed to provide the app or until you delete it or your account. Some transaction, security, or legally required records may be retained longer.
You can request account deletion in the app or at team@diagnoseai.us. Email requests are handled within 30 days. Account deletion does not cancel an app-store subscription, and it cannot remove PDFs you saved or shared outside the app.
6. Children's Privacy
Diagnose AI is not intended for children under 13 years of age. We do not knowingly collect data from children.
7. Contact
For privacy questions or data deletion requests, contact team@diagnoseai.us.
Terms of Service
Effective Date: May 24, 2026. Last Updated: October 17, 2026.
By downloading or using Diagnose AI, you agree to these Terms of Service. If you do not agree, do not use the app.
1. Description of Service
Diagnose AI is a vehicle diagnostic assistance application that can help organize supported VIN, recall, OBD-II, and live-data information into informational buyer and repair guidance.
2. Disclaimer of Liability
Diagnose AI provides informational guidance based on available vehicle data. It does not replace a qualified mechanic or pre-purchase inspection and cannot guarantee vehicle condition or safety.
- Vehicle and OBD-II information can vary by vehicle, adapter, system support, and connection quality. Some mechanical, electrical, structural, safety, or vehicle-history issues may not be visible through the available data.
- Buyer Reports support your decision-making but cannot certify vehicle condition, roadworthiness, history, mileage accuracy, recall completion, or seller intent.
- Confirm safety-critical concerns and high-cost purchase or repair decisions with a qualified mechanic or professional pre-purchase inspector.
- To the maximum extent permitted by applicable law, Diagnose AI and its affiliates are not responsible for losses resulting from decisions made solely from app-generated guidance. Nothing in these Terms limits rights or liability that cannot legally be limited.
3. AI-Generated Content
- AI-generated explanations may be incomplete or outdated and should be considered alongside available vehicle data and professional judgment.
- Do not rely solely on AI output for safety-critical vehicle decisions.
4. Subscriptions and Payments
- Pro features may be available through an in-app subscription processed by Apple.
- Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date via your Apple ID settings.
- Refund requests must be submitted directly to Apple at reportaproblem.apple.com.
5. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials. Use the app only while safely parked, and obtain the vehicle owner's permission before connecting an adapter to a vehicle you do not own.
6. Termination
We reserve the right to suspend or terminate accounts that violate these terms, abuse the service, or engage in fraudulent activity including attempts to exploit subscription systems.
7. Governing Law
These terms are governed by applicable law. Any disputes will be resolved through binding arbitration or in the jurisdiction where the company operates.
8. Changes to Terms
We may update these terms occasionally. Continued use of the app after changes constitutes acceptance of the revised terms.
9. Contact
Questions about these terms? Email team@diagnoseai.us.
